2017 Top Ten Favourite Moments with Metrolinx Transit Staff

The Link

Singing CSA

*photo courtesy Metro News*

Most transit customers just want their ride to be peaceful (don’t dare answer that phone in the Quiet Zone!), uneventful and on time. However, disruptions can happen and we know a few entertaining words from our multi-talented drivers and customer service staff can go a long way to reducing blood pressures.

For 10 years, Barrie GO customers have had the pleasure of being serenaded by singing Customer Service Ambassador (CSA) Gord, often during the holidays, bringing a smile to many. Customers love it when they suddenly hear a child’s voice announcing the next station — CSAs will often allow children to take over the microphone. And one CSA allowed a smitten, and I must say confident guy, ask his girlfriend to marry him over the air waves.

We had our share of other quotable moments in 2017.

Here are our top 10 favourites:

  1. On May 4

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